Shield4 min read
Junk email anxiety
Why people treat the junk folder as a second inbox, and how that behavior changed the way we designed Shield's Security Briefing.
Ben Hathaway·Chief Technology Officer
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Shield
5 articles.
- AI5 min read
AI has to earn its place
Why Shield uses Zero Trust to control inbox access and a language model to summarize mail. The product design choices behind intentional AI.
Ben Hathaway·Chief Technology Officer - QA14 min read
You can't test email against a spec
Email is a federated protocol with decades of implementations behind it and an adversary working the gaps on purpose, so the set of things your product has to handle is discovered rather than designed. How we run QA at Mailprotector without a QA department.
Ben Hathaway·Chief Technology Officer - Releases10 min read
Deployment Control: deploy today, roll out at your pace
The engineering story behind Shield's Deployment Control release: how deployment and rollout became separate steps, how health checks gate enablement, and the routing redesign that removed DNS from the process.
Ben Hathaway·Chief Technology Officer - Shield11 min read
The evolution of Shield's mail flow architecture
Three versions of Shield's mail flow architecture, from a blunt MX record to a design that hands the last mile back to Microsoft, and what changed each time along the way.
Christian Maddox·Senior Software Engineer
